Consumer advocates are intensifying their calls for mandatory domestic mobile roaming in Australia, arguing that it would benefit mobile users by providing better access and more competitive pricing. A recent report by the Australian Communications Consumer Advocacy Network (ACCAN) reveals that 73% of Australians support this change, which would allow customers to use their phones on other networks when outside their provider's coverage area.
The ACCAN CEO, Carol Bennett, highlights the contrast between international tourists' ability to roam and Australians' limitations, stating that the community views this as a no-brainer. This sentiment is particularly evident in towns like Gundagai, where planned outages by Telstra have impacted local businesses and travelers.
However, the Australian Competition and Consumer Commission (ACCC) has historically opposed mandatory roaming, citing concerns about reduced investment in the network and potential price increases. The ACCC's stance has evolved, with the 2024 Regional Telecommunications Review recommending temporary disaster roaming and a new inquiry into domestic roaming. The government, through Minister Anika Wells, has indicated its consideration of new policies, such as the Universal Outdoor Mobile Obligation (UOMO), without explicitly addressing domestic roaming.
The ACCC's response to the growing calls for mandatory roaming is cautious, acknowledging technological changes but emphasizing the need for careful consideration. Telstra, Optus, and TPG have provided statements, with varying perspectives. While Telstra argues that roaming would not have helped during recent outages, Optus acknowledges potential benefits in regional and remote areas, and TPG supports mandatory roaming, viewing it as a long-overdue discussion.
Independent analyst Paul Budde emphasizes the need for a more resilient network infrastructure, suggesting that roaming could be a part of that solution. The OECD's 2026 Australia Economic Survey highlights Australia's high mobile prices and poor service compared to countries with domestic roaming, such as Canada. The ACCC's Communications Market Report confirms persistent price increases, impacting consumers.
The Regional Telecommunications Review underscores the challenges faced by people in rural and remote areas, where legacy infrastructure is diminishing. Residents in towns like Ladysmith, NSW, struggle with limited options and expensive plans, hindering local growth and economic development. Economist Sasha Lennon emphasizes the increasing reliance on digital connectivity and its impact on businesses in regional and rural areas.
In conclusion, the debate over mandatory domestic mobile roaming in Australia revolves around its potential benefits in improving access and competition, contrasted with concerns about network investment and price increases. The ACCAN's report and the experiences of communities in regional Australia highlight the need for a more comprehensive approach to mobile network resilience and accessibility.
